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Frequently Asked Questions About Signing In / Creating an Account

Why do I have to sign in?
Signing up for an account can save you a great deal of time at checkout by automatically filling in your shipping and billing information each time you make a purchase. It also lets you check your order status and helps provide a history of what you've bought. You can also access and update your personal infomation as needed. We are committed to your privacy - we do not share your personal information. Please view our privacy policy for complete details on our commitment.

Why do you need my email address and a password?
After you complete your order, we use your email address to notify you that we've received your order, and later when we have shipped it. Your password helps to keep your information safe. If you forget your password, choose the "Please Email Me My Password" option.

My email address has changed.
What should I do? Just login by using your old email address. Change your email address and update your information by clicking on Your Account.

I'm having trouble placing my order / logging in / checking out.
Check our how to order page for alternate ways to place your order. Also, make sure your browser is accepting cookies. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let our shopping cart software keep track of your order. Please contact us and let us know if you're having trouble with our website. We appreciate your feedback.