SD Enterprises. Return Policy

Satisfaction Guarantee Return Procedure

• Our products are fully guaranteed for material and workmanship, and suitability for use. If your order is dammaged, defective, incomplete, or the wrong size you may return it for a replacement or a full refund.
• If you would like to return a product, please email us (orders@advancedinc.org) or call us (1-877-684-8295) to obtain a Return Authorization number within 30 days of receiving your order. You must have a Return Authorization number to return a product.
• Put a note in the box telling us why you are not satisfied with the product so that we may take action to improve. Then you may ship the product back to the address that we will furnish along with your Return Authorization Number. Please do not ship without a RA number.
  The product must arrive at our location clean, like new and properly packaged with all packaging and paper work that came with it, and and all products must be in the original packaging.
• Items must be returned in their original condition and packaging (or equivalent packaging), complete with all included parts and materials. Proper packaging is very important in order to avoid the red tape of processing a "damaged in shipping" claim and to insure quick process fulfillment for you.

• Under the Satisfaction Guaranteed program you are responsible to arrange and pay for return shipping except in the case of incorrect or dammaged orders.
• IMPORTANT: SD Enterprises. is unable to accept returns on products which are damaged as a result of improper installation or customer misuse. Credit will not be issued for any product which is not in "like new" condition, is soiled, or shows evidence of having been wet. Used toppers can not be returned.
• Our satisfaction guarantee may only be invoked one time in any 3 month period on similar items by the same customer. This does not apply to defective or incorrectly shipped items.

Product Returns which are not subject to shipping charges

• If you have received a product which is the wrong size or is defective we will replace it or refund your money at no expense to you.
• Defective items (subject to verification)
• Incorrectly shipped items.
• Items damaged in shipping
• In these cases, a prepaid return label will be sent to you.

• Email us at orders@advancedinc.org and use a subject line of "product return", or call 877-684-8295 to inform us that you wish to return a product. For returns due to defect or damage please provide a detailed description.
• Please be sure to pack your item carefully in the original packaging or an appropriate equivalent to insure that the product will arrive undamaged. Proper packaging is very important in order to avoid the red tape of processing a "damaged in shipping" claim and to insure quick process fulfillment for you.
• If you have a FedEx return label follow the instructions on the back of the label. Attach FedEx return label to outside of box and contact FedEx for pickup. In addition to the return label please post your return address and order number or return authorization number on the outside of the box.
• Merchandise returned without prior authorization may result in a credit not being issued. Please, receive authorization before shipping your return.

Damage & Lost Claims

Please check your shipment carefully when it is delivered. If there is ANY damage it MUST be reported within five business days from the time of delivery in order for credit to be issued. The best way to file a notice of a damaged delivery is to note it on the delivery invoice at the time of delivery. If this is not possible (as it often is not) please e mail us at orders@advancedinc.org and include your name, address, and a description of the product you ordered, and the nature of the damage.

Claims after 5 days

If a return is requested for reasons other than mentioned above, the customer will be responsible for all shipping costs back to SD Enterprises. Items must be returned in their original condition and original or equivalent packaging, complete with all included parts and materials. All COD returns will be refused. Merchandise credit will only be issued to customer following receipt of goods by SD Enterprises. No return authorizations will be issued by Advanced Inc after 30 days from the date of delivery.

Manufacturer Warranties

All products are covered by the manufacturer warranties. Manufacturer warranties vary, and are included with your products. Most of our products have manufacturers warranty information included in the online product descriptions. Please review the information you receive with your products for more information.

Abuse or Misuse

SD Enterprises. is unable to accept returns on products which are damaged as a result of improper installation or customer misuse. Credit will not be issued for any product which is not in "like new" condition, is soiled, or shows evidence of having been wet. Hairs, dirt, odors, or stains on any item are not acceptable returns.